They have built a metadata platform that helps composers get paid their royalties accurately. Their clients include: BBC, Sky, Virgin Media, Channel 4, Disney, Fox, Discovery, Soundcloud and YouTube.
Based in the heart of the West End, this music technology company is a leading solution provider of metadata services for the music and broadcast industry worldwide, looking at the way they disrupt this industry using technology.
You will be providing 1st and 2nd line support for a range of complex web metadata management products and services that go internationally within the media industry. It is a great role for a support analyst who thrives in a fast paced environment, and can be responsible for incident and problem management, answering user queries and also providing general help to users and key client stakeholders of the platform.
-Analysing and resolving incidents and problems within strict SLAs. -Communicating with users via, email, phone and via the companies JIRA service desk portal. -Understanding the suite of products and services in thorough detail to be able to efficiently and effectively provide support. -Reporting on incident and problem levels for clients. -Maintaining detailed logs and updates on all incidents and problems via JIRA.
Skills and Experience
-Excellent customer service skills -Excellent written and verbal communication skills -Excellent organisational and time management skills -Stakeholder management -Incident and problem management (Ideally ITIL certified) -Service management (not essential, but would be beneficial) -At least 1 year of experience within this type of role or similar related roles required -Experience working for a web based SaaS would be beneficial -Experience in the Music or Broadcasting industry would be beneficial (If not please still apply)
What you Get
- Access to the company’s very own music studio!
- Fun and relaxed working environment
Job Owner: r.matharu (27862)