They are an award-winning cyber-security specialist providing solutions for privileged access management (PAM) and privileged task management (PTM).
Since their IPO in 2016, they have been expanding rapidly and are looking for new support engineers to join their team and help their increasing customer base. If you can diagnose root causes, formulate resolutions and build lasting relationships with customers, then this role would suit you.
You will provide high quality assistance to their customers. Every problem is different. You will replicate issues in their test environment and be tenacious when performing in-depth investigations to identify root causes. You will prepare the best action plan to get the customer back to normal service.
At all stages, you will communicate back to the customer regularly, making complex issues easy to understand and assuring them that they are in good hands.
There is huge scope for learning in this role. You will be exposed to a wealth of technologies; from a full stack of operating system, database, code and web frameworks to communication technologies, networking protocols and APIs.
- LinuxUnix experience
- Ability to understand and read code
- Relevant Support experience
- Active Directory
- Cloud Computing
- Virtual Machine environments
Job Owner: c.morgan