This exciting start-up is standing 25 strong and has created a unique platform that allows for their client companies to insert their different sets of data and receive an accurate analysis of them and insights on how they can use that knowledge to their advantage.
As their product is becoming more popular by they day, they need talented individuals interested in expanding their career and growing with the company.
If you want to work in a smart-casual atmosphere but hard-working atmosphere for a company with a central London office that will allow for 3-4 days WFH post-Covid, this may role be for you!
They are looking for a technical support engineer who has experience with 2nd and 3rd line support issues that will involve troubleshooting, debugging, dealing with different customer queries related to the continuous deployment of their products as well as communicating and working to resolve their different issues.
You will working alongside a team of six that includes QA engineers, customer success manager and SQL analysts.
Additionally, if in the future you want to go down the path of software development or customer success, they would be happy to allow and support you in that transition within the company.
If you also have experience with SQL, Jira and the ability to utilise logs from tools like Cloudwatch, Kibana or Grafana, to perform root cause analysis on technical bugs and issues, this role would be a great fit for you.
- BSc in computer science or other analytical degree (preferable)
- Experience working a 2nd-3rd line support role
- Experience with SQL and Jira
- 25 days holiday (exc. bank holidays)
- Training budget
- Flexible working hours
- WFH days (post-Covid) and more!
Job Owner: e.chatzidaki (29411)